Refund Policy
work needed to be done, eliminating possibilities of any project cancellation / reversal / dispute.
Since ALkafi and the client understand that there is work involved to achieve every milestone of the project and completion of every module,
a refund would not be possible for the work once assigned to us.
Payments for custom design projects / above services are made to us in increments by client is non-refundable.
If a project is canceled or postponed, all charges paid are retained by Alkafi and if applicable,
a fee for all work completed beyond what was already paid for shall be paid by the client.
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice.
A $50 chargeback fee (issued to recover fees passed on to us by the credit company),
plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done.
Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback for a valid charge from us is fraud,
and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
We are willing to work with you and after getting confirmation from your side, we immediately take action on it and send your work in progress.
Therefore, if you take your steps back after confirmation, so, the amount you have already paid is non-refundable.
We interact with our clients and do our best to solve all their queries and start work after their approval, therefore,
there is no provision for any kind of refund. We clearly mentioned that the paid amount is non-refundable in any circumstance.
Please read and make sure you fully understand our refund and cancellation policy prior to making a payment.
Should you have other questions about our policies, feel free to call us.
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Privacy Policy
This privacy statement covers the site www.alkafi.uk and www.alkafi.com. Because we want to demonstrate our commitment to our users’ privacy, we have agreed to disclose our privacy practices.
If users have questions or concerns regarding this statement, you should first contact info@alkafi.uk.
At alkafi we respect your right to privacy and we understand that, as a visitor to our website, you prefer to control your own personal information preferences. For this reason, we may ask you to register or provide personal information and preferences when you visit certain areas of our website, download free software, request information, register for events, register new products, purchase products or services, or subscribe to newsletters.
We will guard the personal information you share with us to ensure the content and services we provide on our website are always tailored to your current, designated preferences. Your privacy is extremely important to us, and your information is kept strictly confidential and will never be given to anyone outside our company.
alkafi respects the rights users give us when opting to receive e-mail or other forms of communication and enforces internal policies to preserve those rights. It is our objective to retain the long-term ability to continue to communicate with our customers and interested parties.
If you do not want alkafi or alkafi representatives to contact you, you may “opt-out” of this preference at any time, whether you’re online or contacting alkafi directly. As an option, you’ll always have the flexibility to opt back in at anytime based on previous information or newly updated information.
Collecting other personal information
When you browse our websites, you are able to do so anonymously. Generally, we don’t collect personal information when you browse, not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
Like most standard Web site servers our website uses log files and cookies. A “cookie” is a small line of text that is stored with your web browser for record-keeping purposes and helps alkafi provide better service to you. Your browser has an option to accept, reject, or provide you with notice when a cookie is sent.
Once a user enters our websites, a cookie follows them through their click stream path collecting information including internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks. This information is used to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use only. IP addresses, etc. are not linked to personally identifiable information.
alkafi may use the data collected from visitor cookies in aggregate form only and does not tie to them any personally identifiable information. The use of this information helps us better understand what users are seeking and learning on our websites and helps us identify potential navigation issues.
How we protect your personal information:
alkafi will always protect the personal information that you share with us. alkafi stores information in a controlled, secure environment.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing, and delivering purchases, sending postal mail, and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
If alkafi requests general demographic information, this information is limited to reporting purposes only; users remain anonymous. Phone numbers, e-mail addresses, and postal addresses are never shared for demographic reports with outside entities.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website, or as required by law.
How to update your personal information:
If you have registered, you can help alkafi maintain the accuracy of your personal information by notifying us when you change your name, address, title, phone number, e-mail address, or content preferences. If at any time you wish to update your information or preferences, or you prefer to stop receiving communication from alkafi, feel free to contact us at any time.
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